Shipping
Please note that shipping costs are non-refundable. Our customers are responsible for paying for their own shipping costs when returning any item.
We suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee your return item will be received, and it is best to issue tracking so that we can confirm if the item returned was duly received.
Returns And Exchanges
We are confident our products will work for you.
This is why we confidently offer a 60-day 100% money-back guarantee for any purchases made on our official website. https://www.skinpro.com/
If you receive your order and are not satisfied for ANY reason at all, return the product(s) to us within 60 days of purchase for a full refund, no questions asked. Any returns postmarked beyond 60 days from the date of purchase will not qualify for a refund.
Steps For Return:
- Please send an email to support@skinpro.com with your complete order details, indicating that you would like to process a return for a refund.
- We will reply via email within 24 to 48 hours to confirm and approve your return request. Returns and exchanges must be approved by our customer support team before they are shipped back to our warehouse.
- After an approval via email has been received, please prepare your unopened products for the return processing. Include a written note within your shipment packaging showing your original order number, name, and contact information.
Send Returns To:
c/o: Atomix Logistics / Skin Pro Returns
2203 West Michigan Street
Milwaukee, WI 53233
To complete the refund process, kindly send an email to support@skinpro.com with the tracking number and mail courier you used. (e.g. FedEx, UPS, United States Postal Service).
Refunds
Once your return shipment has been received and inspected, we will send you an email that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
We do not offer refunds on items purchased at retail stores or other channels aside from our official website https://www.skinpro.com/. Outside purchases must adhere to that specific channel’s sales, returns, and refund policy.
Late Or Missing Refunds (If Applicable)
It may take some time before your refund is officially posted.
If you haven’t received a refund within 72 hours of our notification, please recheck your banking method, then contact your credit card company.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at:
Email
support@skinpro.com
Customer Support
+1-800-575-2065
Exchanges
Please note that we only exchange items if they are defective or damaged for products of equal or lesser value. If you need to issue an exchange, send us an email at support@skinpro.com From there, you will be given further instructions on how to proceed.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. International orders returned due to local customs will be subject to a $20 restocking fee.
Thank You For Trusting Us!
We understand that every customer experience at Skin Pro is unique and personalized.
Skin Pro items bought at retail stores or other channels (or not directly from the official website https://www.skinpro.com/) must be returned to the original state of sale.
Our return and refund policy lasts 60 days. If 60 days have already passed since your purchase, unfortunately, we cannot offer a refund or exchange.
The refund policy only applies to the first product purchased. Any additional opened products of the same stock keeping unit (SKU) are not eligible for return.
Thank you for kind understanding and support!
